Terms and Conditions

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RIVERVIEW PROPERTY MANAGEMENT, LLC

TERMS AND CONDITIONS

Effective Date: April 29, 2026 | Last Updated: April 29, 2026

Please read these Terms and Conditions carefully before using any services provided by Riverview Property Management, LLC ("RPM," "we," "our," or "us"). By engaging with our services — including submitting forms, communicating with our team, or consenting to receive SMS messages — you agree to the terms outlined below.

1. SMS CONSENT & COMMUNICATION

Riverview Property Management, LLC is committed to protecting your privacy. Any phone numbers or personal information collected as part of the SMS consent process will not be shared with third parties for marketing purposes.

By opting in to receive text messages from RPM, you acknowledge that your contact information will be used solely for the business-related communications described in these Terms and Conditions.

2. TYPES OF SMS COMMUNICATIONS

If you have consented to receive text messages from Riverview Property Management, you may receive messages related to the following:

- Billing & Rent Reminders — Notifications regarding upcoming or overdue rent payments, payment confirmations, or balance inquiries.

- Maintenance Requests — Updates on the status of submitted maintenance work orders, scheduled service windows, or follow-up questions from our coordination team.

- Leasing Information & Inquiries — Communication related to lease renewals, lease terms, move-in/move-out coordination, or other tenancy matters.

- General Property Notices — Important property-wide notices, inspection scheduling, or emergency-related communications.

Example message: "Hi [Resident Name], this is Riverview Property Management. Your maintenance request has been received and is currently being reviewed. A technician will reach out to confirm a service window. Reply STOP to opt out of SMS from Riverview PM at any time."

3. MESSAGE FREQUENCY

Message frequency may vary depending on the nature and status of your tenancy and any active service requests or billing activity. You may receive up to 5 SMS messages per week related to your rent, maintenance requests, or leasing matters.

During active maintenance coordination or lease renewal periods, message frequency may be higher. We will only contact you as needed to provide relevant updates.

4. POTENTIAL FEES FOR SMS MESSAGING

Riverview Property Management does not charge you for SMS messages. However, please note that standard message and data rates may apply depending on your mobile carrier's pricing plan.

These fees may vary based on whether the message is sent domestically or internationally, and are determined solely by your carrier. Please contact your carrier for details on applicable rates.

5. OPT-IN METHOD

You may opt in to receive SMS messages from Riverview Property Management in the following ways:

- Verbally — By providing verbal consent during a conversation with an RPM team member.

- Online Form — By submitting an online form that includes an SMS consent checkbox on our website or tenant portal.

- Paper Form — By signing a physical form, such as a lease agreement or service request form, that includes an SMS consent option.

- Initiating Contact — By texting us first to initiate a conversation.

If you do not wish to receive SMS messages, you may choose not to check the SMS consent box on any of our forms, or you may opt out at any time using the methods described in Section 6 below.

6. OPT-OUT METHOD

You may opt out of receiving SMS messages from Riverview Property Management at any time. To do so, simply reply "STOP" to any SMS message you receive from us.

Alternatively, you may contact us directly at the number or address listed in Section 10 to request removal from our messaging list. Once your opt-out is processed, you will no longer receive SMS messages from RPM unless you choose to opt back in.

7. HELP & SUPPORT

If you are experiencing any issues with SMS messaging or need assistance, you may use any of the following options:

- Reply STOP — Unsubscribes you from all SMS messages from RPM immediately.

- Reply HELP — Sends you a return message with support contact information.

You can also get help directly by visiting our website or calling our office. Contact details are available in Section 10 below.

8. STANDARD MESSAGING DISCLOSURES

- Message and data rates may apply.

- You can opt out at any time by texting "STOP."

- For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.

- Message frequency may vary.

9. GENERAL TERMS OF USE

By using any services provided by Riverview Property Management — including our website, tenant portal, maintenance request system, or communication channels — you agree to comply with all applicable local, state, and federal laws. RPM reserves the right to update or modify these Terms and Conditions at any time. Continued use of our services following any changes constitutes your acceptance of the revised terms.

These Terms and Conditions do not supersede or replace any provisions outlined in your executed Residential Lease Agreement. In the event of a conflict, your executed lease agreement shall govern.

10. CONTACT US

Riverview Property Management, LLC

Mailing Address: P.O. Box 11033, Newport News, VA 23601

Website: www.riverviewpm.com

Phone: 757-8707050

© 2026 Riverview Property Management, LLC. All rights reserved.

Committed to Fair Housing — RPM does not discriminate based on race, color, religion, national origin, sex, familial status, disability, or any other protected class